Privacy Policy

Reach Peak

Last Updated: November 23, 2025

1. INTRODUCTION

Reach Peak ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our consulting services, visit our website, or interact with us through various communication channels.

By using our services or providing us with your information, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not engage our services or provide us with any personal information.

2. INFORMATION WE COLLECT

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

  1. Personal identification information (name, email address, phone number, business address);

  2. Business information (company name, industry, role, business requirements);

  3. Payment and billing information;

  4. Communications and correspondence with us;

  5. Any other information you choose to provide during consultations or service delivery.

2.2 Automatically Collected Information

When you visit our website or use our services, we may automatically collect certain information, including:

  1. Device information (IP address, browser type, operating system);

  2. Usage data (pages visited, time spent, links clicked);

  3. Cookies and similar tracking technologies.

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

  1. To provide, maintain, and improve our consulting services;

  2. To communicate with you regarding projects, proposals, and service delivery;

  3. To process payments and maintain billing records;

  4. To send you service-related notifications and updates;

  5. To respond to your inquiries and provide customer support;

  6. To send marketing communications (only with your consent);

  7. To analyze usage patterns and improve our website and services;

  8. To comply with legal obligations and protect our rights;

  9. To prevent fraud and ensure security.

4. SMS/TEXT MESSAGE COMMUNICATIONS

4.1 SMS Opt-In

By providing your mobile phone number and expressly opting in to receive SMS/text messages from Reach Peak, you consent to receive:

  1. Service-related notifications and updates regarding active projects;

  2. Appointment reminders and meeting confirmations;

  3. Important account or billing information;

  4. Marketing messages and promotional offers (only if you separately opt in to marketing communications).

Your consent to receive SMS messages is entirely voluntary and not a condition of purchasing our services. You may opt out at any time using the methods described below.

4.2 SMS Opt-Out

You can opt out of receiving SMS messages from Reach Peak at any time through any of the following methods:

  1. Text STOP: Reply "STOP" to any SMS message you receive from us. You will receive a confirmation message that you have been unsubscribed.

  2. Text UNSUBSCRIBE: Reply "UNSUBSCRIBE" to any SMS message you receive from us.

  3. Email Request: Send an email to [Contact Email] with "SMS Opt-Out" in the subject line and include your phone number.

  4. Written Request: Send a written request to our business address listed at the end of this policy.

After opting out, you will no longer receive SMS messages from Reach Peak, except for critical transactional messages related to active service engagements that are essential for service delivery.

4.3 SMS Message Frequency and Costs

Message frequency varies based on your engagement with our services. Standard message and data rates may apply according to your mobile carrier's plan. Reach Peak is not responsible for charges from your mobile carrier.

4.4 SMS Help

For SMS support, reply "HELP" to any message, or contact us at [Contact Email] or [Contact Phone].

5. EMAIL COMMUNICATIONS

We will send you service-related emails regarding your projects and engagements. You may receive marketing emails only if you have opted in. You can unsubscribe from marketing emails by:

  1. Clicking the "unsubscribe" link in any marketing email;

  2. Contacting us directly at [Contact Email].

Note that even if you opt out of marketing emails, you will continue to receive essential service-related communications regarding active projects.

6. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

  1. Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., payment processors, cloud storage, communication platforms). These providers are contractually obligated to protect your information.

  2. Legal Requirements: When required by law, subpoena, court order, or government request, or to protect our rights, property, or safety.

  3. Business Transfers: In connection with a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the successor entity.

  4. With Your Consent: When you explicitly authorize us to share your information.

7. THIRD-PARTY SERVICES AND LEASED ITEMS

As part of our consulting services, we may recommend or facilitate your use of third-party platforms, software, or services ("Leased Items"). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with your information.

Any information you provide directly to third-party providers is governed by their privacy policies, not this Privacy Policy.

8. DATA SECURITY

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or anonymize it.

10. YOUR RIGHTS AND CHOICES

Depending on your location, you may have certain rights regarding your personal information:

  1. Access: Request a copy of the personal information we hold about you.

  2. Correction: Request correction of inaccurate or incomplete information.

  3. Deletion: Request deletion of your personal information, subject to legal obligations.

  4. Opt-Out: Opt out of marketing communications (email or SMS) as described in Sections 4 and 5.

  5. Data Portability: Request a copy of your information in a structured, machine-readable format.

To exercise these rights, contact us using the information provided in Section 14.

11. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized content. You can manage cookie preferences through your browser settings. Disabling cookies may limit certain functionality of our website.

12. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

14. CONTACT INFORMATION

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Reach Peak

St. Petersburg, Florida

Email: support@reachpeak.co

Phone: [Contact Phone]

 

BY USING OUR SERVICES OR PROVIDING YOUR INFORMATION, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY.